Unified Communications

Business communication isn’t just about phones anymore. It’s voice, video, chat, mobility, and collaboration — all working together.

Unified Communications. Built for How You Work

At Central IT Solutions, we deliver flexible communication platforms that scale from a one-person business to a full contact centre.

As a 3CX and Xelion partner, we give you the tools to stay connected, wherever and however you work.

From dedicated mobile apps to physical desk phones, from simple setups to enterprise-grade call centres. We’ve got it covered.

3CX Phone Systems – Feature-rich VoIP platform, perfect for SMEs who need flexibility, control, and cost efficiency.
Xelion – Enterprise-grade contact centre functionality for businesses that handle high call volumes, multiple teams, and customer engagement.
Mobile & Desktop Apps – Make and receive calls, video meetings, and messages from anywhere, on any device.
Physical Desk Phones – High-quality handsets for users who prefer traditional desk-based setups.
Unified Messaging - Calls, voicemail, chat, and video – all in one place.
Call Recording & Analytics - Full visibility of customer interactions, with compliance-ready logging.
CRM & ERP Integration - Link calls with your business systems for better efficiency and reporting.
Scalable Licensing - Start small, scale up. Pay only for what you need.

3CX Partner – We design, deploy, and manage industry-leading VoIP systems.
8x8 Partner – Full cloud contact centre capabilities, backed by a global communications leader.
Any Size, Any Setup – From one-man bands to 200+ seat contact centres, we build solutions that fit.
Mobile-First Approach – Full-featured apps keep your team connected wherever they work.
One Monthly Fee - Unlimited support, full management, and predictable costs.

Work Anywhere – Calls, video, and chat follow you across devices.
Lower Costs – Cloud-based VoIP is more cost-effective than traditional phone systems.
Flexibility – Scale up or down instantly with new users, lines, or features.
Customer Experience – Faster response times, smarter call routing, better service.
Integration - Connect your communications with CRM, ERP, and Microsoft 365.

Do I need new phones to switch to VoIP?

Not necessarily. We can provide physical desk phones if required, but many businesses run entirely from mobile and desktop apps.

Is VoIP reliable?

Yes. With the right setup and connectivity, VoIP is as reliable and often more resilient than traditional phone lines.

Can I start small and expand later?

Absolutely. Our solutions scale easily from a single user to a large contact centre.

Can I record calls for compliance?

Yes. Both 3CX and 8×8 support call recording with secure, compliant storage.

Don’t get stuck with outdated telephony. With Central IT Solutions, you get modern unified communications that scale with your business.